Administrators would like to understand how our Spam Settings work and what do they mean.
Spam settings can be adjusted from the Spam tab under Company Settings. Most of these same settings can also be set from the Spam tab under each individual User (or Functional Account). The spam engine behavior is actually based on each individual user’s spam settings. Company Settings > Spam are used as a default for any new user(s) created
Customize Spam Filtering
Spam Sensitivity (Slider)
This feature has a wide range of settings (2 – 22) which endeavor to meet the needs of all users. It is possible to manage each user’s spam trigger threshold by adjusting this slider to a trigger level more closely to their needs. The range includes:
Within each of these ranges is a fine tuning range to keep detection in as small steps of increment that is required to detect and manage modern sophisticated botnets. Spam sliders and adjustments of trigger levels are available per user and per organization. The lower the trigger level, the more spam is stopped. The higher the trigger level, less spam is stopped.
Quarantine Release Policy
This setting allows the admin to determine who will have the ability to release messages from quarantine.
Quarantine Email Suspected of Being Phish
Emails will be more likely to be quarantined if they are scanned and identified as “phishing” based on additional factors, including your spam sensitivity level.
Require Admin to Release Phish Emails
Users will receive this specific error in their digest if they try to release the message in any form when this setting is enabled: “An Email that you have selected requires administrator privileges to be released.”
If the Quarantine release policy is set to Admin release only, this option is grayed out since it becomes irrelevant. If EVERY quarantined message requires admin privileges to release, then of course the same would apply to phishing messages.
Quarantine Bulk Email
Quarantine bulk email will scores emails if they are scanned and are identified as Confirmed Bulk Email based on numerous factors combined with your spam sensitivity level.
Bulk email and spam sensitivity level
Please note that we adhere to the spam sensitivity level. There are items that can cause the messages to score lower than perceived, and not quarantine as bulk.
We do NOT auto-quarantine an email if it scores high for bulk per factors lowering it’s overall score.
Spam Stamp & Forward
Most users want their spam filters on. But they might want to forward spam through to Customer Support for further analysis. To allow potential spam to get through, you could choose to enable Spam stamp & forward for the email addresses used by Customer Support.
The following settings are available:
False Negative issues
Please note that when the stamp & forward feature is on, support cannot assist with false negative reporting reports. Support’s directive will be to turn this feature off.
Spam Stamp & Forward Subject Tag
This is the actual text that will be added to the beginning of the subject line of emails classified as spam if Spam stamp & forward is enabled. The default setting is ***Spam***, but this can be changed based on your preference.
Include An Easy-Spam-Reporting Disclaimer In Passed Email
This option allows your users to report received messages as spam directly from the email message itself.
You can set this option by checking the checkbox.
Inbound Domain Spoofing Protection
This option can protect your users from spammers who attempt spoof your own domain, to make the messages appear as if the email came from one of their co-workers.
Domain protection only
This feature is to auto-quarantine emails that recognize inbound emails where the FROM or SENDER fields include your company domain(s).
Inbound Sender DNS Check: (Disable At Own Risk)
When enabled, the Inbound sender DNS check provides an additional validation on the domain of the sender on inbound email. The validation includes:
Update spam detection settings above for all existing user accounts
This checkbox, found next to the Save button is extremely important. This will push the above settings to all users (regardless of their personal settings currently set). Without checking this box, any changes you make in the Company Spam Settings will only apply to new users created after these changes are made. To apply your changes to existing users, you must check this box before saving.